What is BondsAndTies ?

Where is it located?

What items can be found in the store ?

Do the items look the same physically as they appear on the web?

  How to Order ?
The steps to order online are:
1. click on add to cart button of the product. 
2. on the your shopping cart page confirm the quantity and other product details.
3. In case you wish to do more shopping then go to the products page follow the step 1 and step2. 
4. After you have finished shopping click on the PayandFinish button.
5. In the Sender Information details, fill in your details which is also the billing information. In the Recipient information details, fill in the details of the recipient along with the message you want to send to the recipient.
6. Click next and a page opens which displays your cart and the details as furnished by you. In case you want to proceed to pay then click on the next button, thereafter you will be allowed in to the payment gateway where you make you payment.

How to Pay ?
The Payment modes are :
1. Credit Card Payment Gateway
2. Cash on Delivery (India Only)
3. Cheque (Payable at Par) / Demand Draft
4. Demand Draft
5. ICICI Bank.com - Infinity
6. HDFC Net-Banking
7. Citibank Bank Account Online
8. Citibank NRI Rupee Checking A/C
9. Citibank Suvidha Online
10. UTI iConnect Net-Banking
11. IDBI iNet-Banking
12. Global Trust ibank Net-Banking
13. Centurion Bank ePay
14. Federal Bank FedNet

What are the Price components ?
The Price mentioned includes the cost of the product and also the freight and delivery charges in some cases.

Is my Payment secure ?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured and is capable of processing Credit Card transactions ensuring that the information is encrypted before it is transmitted.


  What is the Delivery period and Mode ?
 Delivery period within India is 4 working days and international dispatches are made within 4 working days. Some products like flower and cakes are delivered by hand in India only. Rest all are couriered.


  What if the shipment is delivered late ?
  Sometimes due to unavoidable circumstances and circumstances beyond control, orders are not delivered or delivered late. In such situations Bonds and Ties will not be liable for any amount more than the purchase price of the item(s).

  How can I send a message along with the Gift ?
  In the Recipient information of the Order there is a message box in which you can type the message you want to be sent along with the gift item you purchase.

  How to Cancel my Order ?
  All domestic delivery orders must be cancelled at least 72 hrs before the delivery mode (IST Applies). For international delivery orders a request for checking the orders has to be sent first. Cancellation will be accepted only if the dispatch has not been done in these such cases.

What if the items are out of stock ?
Incase if an ordered item is not available for shipping or if it is out of stock, BondsAndTies.com would promptly inform the sender of the gift by email and the sender can either cancel that or choose any alternate gift of that value or pay the difference for another gift.


What if the Address is incorrect or the Recipient is not available ?
We will inform you of such an eventuality. You can inform us to change the receiver's address within 24 hrs. of receiving our message. Incase, the ordered item is perishable in nature like flowers, cakes, sweets etc, then it would not be replaced unless the change in address is informed 48 hrs in advance of delivery date.


  What is the Refund Policy?
  Due to any inefficiency on our part resulting in dissatisfaction we refund 100% of the product price excluding the shipping cost. In case of non-perishable refunds are made only after the product reaches us back.